The education of all pupils who attend Horden Nursery School is very important to us and as the nursery is part of the community, the action of the individuals who work in it will and should be open to comments, compliments, question and sometimes, criticism.
We are always seeking to improve on the quality of education we provide for children with SEN and are keen to hear from parents about their child’s experience.
We would also like your views about the content of our SEN Information Report. If you would like to comment please complete the online form in the Contact Us section of our website.
Compliments are always greatly received and can be passed on either directly to staff and the SENCO, or formally recorded via our regular questionnaires to parents or in the form of a letter to the Head Teacher. These positive comments will be published on this area of our school website.
We hope that complaints about our SEND provision will be rare, however, if there should be a concern the process outlined in the school Complaints Policy should be followed.
Further information can be found in our School Complaints Policy which can be found in our School Policies section or by visiting the Durham SEND Information, Advice and Support Service website.
If you would like to discuss your SEND requirements in detail please contact the school to arrange an appointment.